Privacy Policy
At 55 Residential Ltd, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with our website or engage with our services.
1. Information We Collect
We only collect the data necessary to operate effectively and provide you with quality service. This may include:
- Business Information – Company name, business address, and registration details.
- Contact Information – Names, email addresses, and phone numbers of key contacts.
- Service Details – Information relating to services we provide, such as contracts, correspondence, and billing records.
- Website Usage Data – Information on how you interact with our website (e.g. pages visited, time spent), collected via cookies.
Note: You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
Your data is used solely for legitimate business purposes, including:
- Service Delivery – Managing and providing our property-related services.
- Customer Support – Addressing enquiries, providing updates, and resolving issues.
- Legal and Regulatory Compliance – Ensuring adherence to all applicable laws and regulations.
- Marketing Communications – Occasionally sending updates or offers (with opt-out options available).
3. Data Retention
We retain your personal data only as long as necessary for the purposes it was collected, including:
- Fulfilling our services
- Meeting legal, accounting, or regulatory obligations
- Resolving disputes
By law, we are required to keep certain information for six years for tax and accounting purposes. When your data is no longer needed, we securely delete or anonymise it. In cases of a dispute or legal claim, we may retain data for longer.
4. How We Protect Your Data
We implement appropriate security measures to protect your data, including:
- Secure servers and encryption
- Restricted access to authorised personnel
- Regular reviews of our security protocols
5. Sharing Your Information
We do not sell your personal data. We may share it with trusted third parties when necessary, such as:
- Payment Processors – For secure transaction handling
- Service Providers and Contractors – For property-related work or maintenance
- Regulatory Bodies – If required by law or regulation
6. Your Rights
You have the right to:
- Access – Request details of the personal data we hold about you
- Correct – Update or amend inaccurate or incomplete information
- Delete – Request data deletion, where applicable
- Object – Opt out of marketing communications at any time
To exercise any of these rights, contact us at [email protected].
We may ask for identity verification to ensure your data is protected. We aim to respond within one month, though complex requests may take longer. You will not be charged unless a request is unfounded, repetitive, or excessive.
7. Updates to This Policy
We may update this policy periodically. Any changes will be posted on our website, so we encourage you to check back regularly to stay informed.
8. Contact Us
If you have any questions about this policy or how we handle your data, please contact us at:
[email protected]